Privacy & Cookie Policy
This policy explains what happens to personal information when you visit Neosurf Online Casinos, in any of its country sections. The short version: we collect very little, we don't track you across the web, and we don't sell anything about you to anyone. The longer version follows, in plain language.
What We Collect and Why
You can read every page on this site without giving us your name, email address or any other personal detail. We don't ask you to register, and there are no accounts to create.
If you write to us through the contact form or by email, we receive what you choose to send: usually your name, your email address and your message. We use it only to reply and, where your message points out an error, to correct the page concerned. We don't add you to a mailing list and we don't use your address for marketing.
Like any website, the site is delivered through a hosting and content-delivery provider. That provider processes technical data such as IP addresses, browser type and the time of a request, because a web page can't be served without it. This data is used to deliver the site, keep it secure and defend it against abuse, and it isn't used by us to build profiles of visitors.
Cookies and Similar Technologies
Neosurf Online Casinos doesn't set analytics cookies, advertising cookies or any other tracking cookies, and it doesn't store tracking data in your browser's local storage. That's why you won't see a cookie consent banner here.
Our security provider may place a strictly necessary cookie when it needs to confirm that a visitor is a person rather than a bot. That cookie doesn't identify you and expires on its own. You can clear cookies at any time in your browser settings, and blocking them won't stop the site from working.
When you follow a link to a casino, you leave our site. The casino, and any affiliate tracking it uses to credit the referral, is covered by the operator's own privacy and cookie policy, which you should read before registering.
How Long We Keep It
Messages sent through the contact form are kept for as long as we need them to deal with your enquiry and then deleted, normally within twelve months. Technical logs held by our hosting provider are kept for a short period set by that provider for security purposes.
Your Rights
Australian visitors are covered by the Privacy Act 1988 and the Australian Privacy Principles, and can complain to the Office of the Australian Information Commissioner (OAIC) if they aren't happy with our answer. Visitors from the European countries covered by this site have rights under the GDPR: access to the data we hold, correction, deletion, restriction or objection to processing, and a complaint to the data protection authority in their country.
To use any of these rights, contact us through the contact page and tell us what you'd like us to do. We'll reply within 30 days. Because we hold so little, a request is usually settled with a single email.
Security and Changes
The whole site runs over an encrypted HTTPS connection, and the few messages we receive are stored with access limited to the editorial team. If this policy changes, for example because we add a newsletter, the updated version will be published on this page before the change takes effect.